Context

From this Wikipedia page

>GCash is a Philippine mobile payments service owned by Globe Fintech Innovations, Inc. (doing business as Mynt), and operated by its wholly-owned subsidiary, G-Xchange, Inc. >Mynt is a joint venture between Ant Group, an affiliate company of the Alibaba Group who operates Alipay, the world's leading mobile and online payments platform; Ayala Corporation, one of the Philippines' largest and oldest business conglomerates; and telco giant Globe Group, through its corporate venture builder, 917Ventures. >As of May 2023, GCash claims to have 81 million active users and 2.5 million sellers and merchants across the Philippines.

Gcash is one of the largest mobile payment services in the Philippines and its popularity skyrocketed during the COVID 2020 pandemic.

Personally, I use GCash in an almost daily fashion.

This dataset should paint a good picture on what is the public's perception of the app over the years. Using this dataset, we can do the following

1. Extract sentiments and trends
2. Identify which version of the app had the most positive feedback, the worst.
3. Use topic modelling to identify the pain points of the application.

(AND MANY MORE!)

Note

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