Consumer Complaints Dataset

Description:

This dataset provides detailed information about consumer complaints spanning various financial products and services.

It includes data on the date of complaint, product and sub-product details, specific issues raised, company responses, and more. The dataset covers a wide range of time periods, allowing users to analyze trends in consumer complaints over the years.

Key Columns

Date received: Description: The date when the consumer complaint was received. Format: MM/DD/YYYY

Product: Description: Type of financial product or service associated with the complaint. Example: Credit reporting, Debt collection, Mortgage, etc.

Sub-product: Description: A more specific category under the main product. Example: FHA mortgage, Credit card, Personal loan, etc.

Issue: Description: Specific problem or reason for the consumer's complaint. Example: Incorrect information on your report, Improper use of your report, Application denials, etc.

Sub-issue: Description: Further details specifying the issue. Example: Information belongs to someone else, Reporting company used your report improperly, etc.

Consumer complaint narrative: Description: Free-form text where consumers provide detailed complaints.

Company public response: Description: Public response provided by the company addressing the consumer's complaint.

Company: Description: Name of the company against which the complaint is filed.

State: Description: State where the consumer resides.

ZIP code: Description: ZIP code of the consumer's location.

Tags: Description: Additional labels or tags associated with the complaint.

Consumer consent provided?: Description: Indicates whether the consumer provided consent regarding the complaint.

Submitted via: Description: The channel through which the complaint was submitted (e.g., Web, Referral).

Date sent to company: Description: Date when the complaint was forwarded to the company.

Company response to consumer: Description: The company's response to the consumer's complaint.

Timely response: Description: Indicates whether the company responded to the complaint in a timely manner.

Consumer disputed: Description: Indicates whether the consumer disputed the company's response.

Complaint ID: Description: Unique identifier for each consumer complaint.

Usage Suggestions:

Explore patterns and trends in consumer complaints, analyze the responsiveness of companies, and gain insights into the distribution of complaints across different products and regions.