In the U.S., every hospital that receives payments from Medicare and Medicaid is mandated to provide quality data to The Centers for Medicare and Medicaid Services (CMS) annually. This data helps gauge patient satisfaction levels across the country. While overall hospital scores can be influenced by the quality of customer services, there may also be variations in satisfaction based on the type of hospital or its location.

Year: 2016 - 2020

The Star Rating Program, implemented by The Centers for Medicare & Medicaid Services (CMS), employs a five-star grading system to evaluate the experiences of Medicare beneficiaries with their respective health plans and the overall healthcare system. Health plans receive scores ranging from 1 to 5 stars, with 5 stars denoting the highest quality.

Benefits:

Historical Analysis: With data spanning from 2016 to 2020, researchers and analysts can observe trends over time, understanding how patient satisfaction has evolved over these years.

Benchmarking: Hospitals can compare their performance against national averages or against peer institutions to see where they stand.

Identifying Areas for Improvement: By analyzing specific metrics and feedback, hospitals can pinpoint areas where their services may be lacking and need enhancement.

Policy and Decision Making: Governments and healthcare administrators can use the data to make informed decisions about healthcare policies, funding allocations, and other strategic decisions.

Research and Academic Purposes: Academics and researchers can use the dataset for various studies, including correlational studies, predictions, and more.

Geographical Insights: The dataset may provide insights into regional variations in patient satisfaction, helping to identify areas or states with particularly high or low scores.

Understanding Factors Affecting Satisfaction: By correlating satisfaction scores with other variables (e.g., hospital type, size, location), it might be possible to determine which factors play the most significant role in patient satisfaction.

Performance Evaluation: Hospitals can use the data to evaluate the efficacy of any interventions or changes they've made over the years in terms of improving patient satisfaction.

Enhancing Patient Trust: Demonstrating transparency and a commitment to improvement can enhance patient trust and loyalty.

Informed Patients: By making such data publicly available, potential patients can make more informed decisions about where to seek care based on the satisfaction ratings of previous patients.

Source: https://data.cms.gov/provider-data/archived-data/hospitals